Terms & conditions, privacy & cookie policy

Rachel’s Dairy Limited (which means Rachel’s Dairy Limited and their associated companies) is committed to protecting your privacy when you use our on-line, telephone or other services (“Services”). In this policy we explain how and why we collect your information, what we do with it and what controls you have over our use of it. From time to time, we add or change functions, features or products to our Website or add or change Services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments. Any questions regarding our Privacy Policy should be directed to contact at Rachel’s Dairy Limited at ilove@rachelsorganic.co.uk or alternatively see the section “Comments” below.

By using any of the sites within our website network (“Websites”) or our Services, you unconditionally agree to be bound by this Privacy Policy.

Rachel’s Dairy Limited collects and processes information about you in order to:

1. Identify you each time you visit a Website or wish to have a Service provided;

2. Process orders or applications submitted by you;

3. Improve our Services and Websites;

4. Customise your experience, for example, provide advertisements that we think are relevant to you and which support any specific requests for information you may make through keyword searches;

5. Carry out research on the demographics, interests and behaviour of all of our customers; and

6. Send you information we think you may find useful, including information about new Rachel’s Dairy Limited products and services.

You may be asked, either when you register with us, or at other times, for information about yourself, such as your name, e-mail address, postal address and telephone number. You may also be asked to share with us your interests, hobbies and preferences. In addition, when you order certain goods or services from our Websites, we will need to know your credit/payment card number and expiry date.

You are under no obligation to provide this information, but if you don’t then we may not be able to provide you with certain services or personalise your experience and tailor our Services for you (for example, tell you about special offers on things you’re interested in).
When you visit our Websites, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our Websites and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Websites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Websites. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Websites with information relating to the number of users linking to our Websites from their sites. You cannot be identified from this information.

Rachel’s Dairy Limited will not share, sell or rent your personal information to third parties. However, we may disclose your personal information to third party suppliers who provide services on our behalf.

Rachel’s Dairy Limited may disclose aggregate statistics about our sales, our Website visitors and customers of our telephone services in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifying information.
Rachel’s Dairy Limited may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Rachel’s Dairy Limited and its Websites, visitors to the Websites and customers of our Services.

Our Website contains links to the sites of third parties. When you visit these sites, we suggest that you read their privacy policies. Rachel’s Dairy Limited is not responsible for the privacy policies or the content of such sites.

It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time Rachel’s Dairy Limited companies may send you details of our products and services which we think may be of interest to you. If at any time you do not wish to receive these details, please e-mail us at ilove@rachelsorganic.co.uk

Rachel’s Dairy Limited places a great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. With regard to our Websites, we use secure server software (SSL) to encrypt financial information you input before it is sent to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

Information which you submit via our Websites or our telephone services is stored on a computer located in the European Economic Area. This is necessary in order to process the information and to send you any information you have requested. Information submitted by you may be transferred by us to our other offices and to reputable third party suppliers, which may be situated outside the European Economic Area. Not all countries outside the EEA have data protection or privacy laws. In addition, if you use our Services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those Services.

Cookie Policy

What is a Cookie?
A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies are then sent back to originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s device. The Regulations apply to cookies and also to similar technologies for storing information.

There are different types of cookies:

Session and persistent cookies:
Cookies can expire at the end of a browser session (from when a user opens the browser window to when they exit the browser) or they can be stored for longer. The Regulations apply to both types of cookies:

Session cookies:
Allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes such as remembering what a user has put in their shopping basket as they browse around a site. They could also be used for security when a user is accessing internet banking or to facilitate use of webmail. These session cookies expire after a browser session so would not be stored longer term. For this reason session cookies may sometimes be considered less privacy intrusive than persistent cookies.

Persistent cookies:
Are stored on a user’s device in between browser sessions which allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered. Persistent cookies may be used for a variety of purposes including remembering users’ preferences and choices when using a site or to target advertising.

First and third party cookies:
Whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie. First party cookies are set by a website visited by the user – the website displayed in the URL window. Third party cookies are cookies that are set by a domain other than the one being visited by the user. If a user visits a website and a separate company sets a cookie through that website this would be a third party cookie.

Strictly necessary cookies:
These are “strictly necessary” for websites to work, and user consent is not required. In the UK websites use one strictly necessary cookie: asp.net_SessionId. This creates a session ID for the user, so that the system can identify the user as a unique and individual user. This information is not used or stored outside of our systems, and is held only while the user is accessing account pages and other pages which require unique and secure access. Without this cookie, such access could not remain secure, so it is very important. Our website also uses Google Analytics Cookies. The Google Analytics Cookies (named _utma; _utmb; _utmc; _utmz) used on our website are used to collect information about how visitors use our site.

We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Should we use cookies in this way, you will not be personally identified and any information collected will only be used in aggregate form for reporting purposes. To find out more, please click here to view Google’s Privacy Policy.

Other Cookies are useful as they help us to recognise you when you visit this Website so that you do not have to re-enter your password and user ID each time you access this Website. Cookies may also be used to note the pages that you visit and any preferences you choose during the visit. This will allow us to enhance your experience of this Website, present you with a personalised version of this Website and improve the website.

You are not obliged to accept any cookies and most browsers allow you to decline the acceptance of cookies. Our website allows you to choose whether you give consent for the use of cookies on our website. Should you decide not to allow cookies, please look at the Help menu on your browser or contact your system administrator. We will ask for your consent to the use of cookies as set out in this Privacy and Cookies Policy when you first access the Website and if we introduce any new cookies to the Website, where required to do so by applicable legislation.

Please note that if you disable any cookies, certain services or pages on this Website may not be available to you. For further information on how to turn off or opt out of non-mandatory cookies, please click here.

To learn more about cookies, please click on the following link – www.whatarecookies.com

Please e-mail any questions, concerns or comments you have about our Privacy Policy to ilove@rachelsorganic.co.uk or write to us at:

Rachel’s Dairy Limited,
Unit 63, Glanyrafon,
Aberystwyth,
Ceredigion
SY23 3JQ